2025年7月，400台远程星际客车正式投入墨西哥蒙特雷项目常态化运营。一年来，这些车辆昼夜穿梭于蒙特雷的大街小巷，承接当地居民日常出行任务，成为城市运营体系中重要的运力支撑。车队稳定高效运营的背后，离不开远程星际客车一套成熟完善的海外售后服务体系，依托本地化服务机制，为大批量车辆持续输出全周期运维保障。

In July 2025, 400 Farizon buses officially entered regular operation for the Monterrey project in Mexico. Over the past year, these vehicles have shuttled day and night across the streets of Monterrey, serving local residents' daily travel needs and becoming a vital part of the city's public transit backbone. Behind the fleet's stable and efficient performance lies Farizon Bus's mature and comprehensive overseas after-sales service system, which delivers full-lifecycle operation and maintenance support for large-scale fleets through localized service mechanisms.

自项目落地蒙特雷，远程星际客车便搭建起标准化海外服务体系，建立覆盖车辆定期巡检、故障快速处置、备件仓储供应、远程技术支持的全链条运维机制。面对当地复杂的运营工况、地域文化差异，远程星际客车售后服务体系通过建立“中方技术工程师常驻+本地服务人员协同”作业模式，快速响应各类车辆运维需求。依托标准化作业流程、高效的备件周转机制与专业的技术能力，为客户日常运营提供坚实支撑，获得运营方的高度认可。

Since the launch of the Monterrey project, Farizon Bus has established a standardized overseas service system covering the full chain of operation and maintenance: regular vehicle inspections, rapid fault resolution, spare parts warehousing and supply, and remote technical support. Faced with complex local operating conditions and regional cultural differences, its after-sales team adopted a collaborative model of "resident Chinese technical engineers working alongside local service staff" to respond promptly to all vehicle maintenance needs. Backed by standardized operating procedures, efficient spare parts turnover, and professional technical expertise, the team provides solid support for the customer's daily operations and has earned high recognition from the transit operator.

整套服务体系兼顾日常预防性维保与突发故障处置，按计划开展车辆定检，提前排查潜在问题；针对现场偶发故障，建立快速响应通道，最大限度降低车辆停运影响，保障车队整体高出勤表现。经过一整年的常态化运维，400台客车在当地复杂路况环境下保持稳定运营，远程星际客车标准化的海外服务能力，也在墨西哥市场积累起扎实的客户口碑。

The integrated service system balances routine preventive maintenance and emergency fault response. Scheduled vehicle inspections are conducted to identify and resolve potential issues proactively, while a fast-response channel is in place for unexpected on-site breakdowns to minimize vehicle downtime and maintain high fleet availability. After one full year of regular operation under Monterrey's challenging road conditions, the 400 buses have maintained reliable performance, and Farizon Bus's standardized overseas service capabilities have earned strong customer trust in the Mexican market.

美加墨赛事举办期间，蒙特雷作为重要承办城市，观赛客流激增，公共交通运力迎来巨大考验。远程星际客车售后服务体系同步升级保障方案，强化赛前整车排查、赛中驻场值守、备件优先调度等专项举措，兼顾城市常规公交运营与赛事客流接驳双重保障任务，助力车辆从容应对大客流、高强度连续运营场景，圆满完成赛事交通配套服务工作，充分检验了海外服务体系的实战能力。

During the major international sporting event co-hosted by the U.S., Canada, and Mexico, Monterrey served as a key host city, bringing surging spectator traffic and putting public transit capacity to the test. Farizon Bus's after-sales team upgraded its support plan accordingly, launching targeted measures including full vehicle pre-event inspections, on-site standby technicians during the event, and priority spare parts allocation. The team delivered dual support for both regular city bus routes and spectator shuttle services, enabling the fleet to handle high passenger volumes and sustained operational demand with confidence. The successful completion of tournament transit services fully validated the practical capabilities of its overseas service system.

凭借一整年稳定的运维保障输出，客户特别颁发荣誉证书，对服务团队做出的贡献予以肯定。这份荣誉，既是客户对服务质量的认可，也是远程星际客车海外服务能力的有力佐证。

After a full year of consistent operation and maintenance support, the customer presented a certificate of appreciation to recognize the service team's outstanding contributions. This honor stands as both the customer's affirmation of service quality and a testament to Farizon Bus's robust overseas service capabilities.

从国内远赴拉美市场，远程星际客车不止输出优质新能源客车产品，更输出成套本地化售后服务解决方案。面向未来，远程星际客车将持续打磨海外本地化服务能力，优化备件供应链、强化技术人才培养、完善全周期运维流程，以专业、高效的服务能力持续守护车队运营，助力品牌在拉美市场稳步拓展。

Traveling thousands of miles from China to Latin America, Farizon Bus brings more than premium new energy buses — it delivers complete localized after-sales service solutions. Looking ahead, Farizon Bus will continue to refine its localized overseas service capabilities, optimize spare parts supply chains, strengthen technical talent development, and enhance full-lifecycle operation and maintenance workflows. With professional, efficient service, the company will continue to safeguard fleet operations and support steady brand growth across Latin America.